Information we collect

• Account details such as name, email, organization, and role.
• Operational data you choose to ingest (telemetry, device metadata, event logs).
• Usage data for performance, security, and product improvement.

How we use data

• Provide and improve FourEchelon products and support.
• Secure accounts, detect abuse, and monitor system health.
• Deliver insights and features tailored to operational needs.

Sharing and retention

• We do not sell personal data.
• Limited sharing with infrastructure and security vendors under strict agreements.
• Data is retained only as long as necessary for the purposes described or as required by law.

Your choices

• Request access, correction, or deletion of your personal data where applicable.
• Configure data retention and access controls within your organization settings.
• Opt out of non-essential communications.

Security

We employ industry-standard security controls including encryption in transit and at rest, access controls, monitoring, and regular security reviews. Customers can request additional documentation under NDA.